Frequently Asked Questions
Everything you need to know about shopping at the HODINKEE Shop.
Are all watches sold on HODINKEE Shop authentic?
Yes, every timepiece sold in our shop is 100% authentic. New watches come directly from the manufacturers as an authorized retailer, and pre-owned watches undergo a rigorous multi-point inspection by our in-house specialists.
What is your return policy for watches and accessories?
We offer a 7-day return policy for a full refund on most items, provided they are returned in the exact same condition as sold, with all original packaging and security tags intact.
Do you offer international shipping?
We ship to over 200 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Is insurance included during the shipping process?
Absolutely. Every shipment from the HODINKEE Shop is fully insured for its total value during transit until it reaches your doorstep and a signature is obtained.
What kind of warranty comes with a pre-owned watch?
Most pre-owned watches purchased through HODINKEE come with a two-year limited warranty, covering mechanical repairs and ensuring your timepiece continues to function perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying domestic customers.